Refund Policy

Warranty and Return Policy

15-Day Genuine Discount Policy for Unopened and Unused Items

Important Notes:

• To process RMA support, customers must submit clear photos or videos showing the damage or defect, including the original packaging.
  Ensure good lighting and shoot from a reasonable distance to clearly capture the issue. File uploads must be under 2MB when submitting through the Help Center.

  2. Once we receive and confirm the item is defective, we’ll refund the return shipping cost based on a valid receipt (e.g., USD 25 refunded for a USD 25 shipping charge).

  3. However, if our technical team finds the item is not DOA (Dead on Arrival), World ESolution will not cover the return shipping cost.
  Shipping refunds without a valid RMA receipt will not be accepted.

7-Day DOA Guarantee
If your item arrives damaged or non-functional, please contact our Help Center within 7 days of delivery to request RMA support.
Once the defective item is returned and verified, we’ll ship a replacement at no extra cost and reimburse your return shipping.
Prefer a refund instead? No problem — you can request a full refund instead of a replacement.

Warranty and Return Policy

15-Day Genuine Discount Policy for Unopened and Unused Items

Important Notes

• To begin the RMA process, customers must submit clear photos or videos of the damaged or defective item, including its packaging.
  Use good lighting and a moderate distance to ensure the issue is visible. File size must be under 2MB for Help Center submissions.

• Once the returned item is received and verified as defective, return shipping costs will be reimbursed based on a valid receipt (e.g., USD 25 reimbursed for a USD 25 charge).

• If our technical team determines the item is not DOA (Dead on Arrival), World ESolution will not cover return shipping fees.

• Shipping refunds will not be accepted without a valid RMA receipt.

7-Day DOA Guarantee
Contact our Help Center within 7 days if you receive a damaged or non-functional item. We'll send a free replacement and reimburse return shipping. Alternatively, you can request a full refund.

10-Day Defective Product Policy
For certain items, if defective within 10 days, you can return them for a refund or exchange. Return shipping is not covered.

Warranty Coverage and Exceptions

• Normal wear and tear or damage during use is not covered.

• All claims are evaluated by our technical team.

• Return shipping costs are the customer's responsibility, except for DOA cases.

• Replacements are sent via Flat Rate Shipping; expedited options are available for an additional fee.

• Repairs or upgrades beyond warranty are the customer's responsibility, including shipping costs.

How to File a Warranty Claim

1. Describe the issue, including what happened, when, and how.

2. Provide your order number, product SKU, and any troubleshooting steps attempted.

3. Include the product code from the packaging and clear photos/videos of the defect.

Missing, Incorrect, or Mixed Items

• Inspect your package before signing for it.

• If there’s an issue, contact our Help Center with your order number, SKU, and photos of the packaging and items received.

Resolutions:

• Missing items will be resent at no cost within the warranty period.

• Incorrect items can be refunded or exchanged.

• Return shipping for incorrect items will be reimbursed.

Refund Process
Refunds will be processed within 3-6 business days.

• Credit Card Refunds: Typically 7-14 business days, depending on your card provider.

Non-Refundable Transactions

• All sales are final unless stated otherwise.

• No refunds without verification.

• Contact us within 3 days for billing errors.

For further assistance, reach out to our Help Center.